Refund policy

The Cotton Rush: Return & Exchange Policy

At The Cotton Rush, we pour our hearts into ensuring that our 100% pure cotton collections bring ultimate comfort to you and your little ones. If you are not entirely satisfied with your purchase, we are here to help make it right!

⏳ Return & Exchange Window

We happily accept returns and exchanges within 7 days from the date of delivery. If 7 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

✅ Eligibility for Returns

To maintain the highest hygiene standards for our delicate children's wear and everyday loungewear, your item must meet the following criteria to be eligible for a return or exchange:

The item must be unused, unwashed, and in the exact same condition that you received it.
It must be in the original packaging with all tags securely attached.
Items that smell of perfume, detergent, or smoke, or show any signs of wear (including makeup or food stains) will be strictly rejected and sent back.

🚫 Non-Returnable Items

For hygiene and clearance reasons, the following items cannot be returned or exchanged:

Items purchased during a clearance sale or with a promotional discount code (unless specifically stated otherwise).
Gift cards.

🔄 How to Initiate a Return or Exchange

Contact Us: Send us a message on WhatsApp at [+91 8121 030 922] or email us at [thecottonrush@gmail.com] within the 7-day window.
Provide Details: Please include your Order Number, the name of the item(s) you wish to return, and the reason for the return. If you received a damaged or incorrect item, please attach clear photos.
Approval: Once your request is approved, we will share the return shipping instructions.

💸 Refund Process

Once your returned item is received and inspected by our team, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed immediately. As a reminder, it typically takes 5-7 business days for the credited amount to reflect in your original method of payment, depending on your bank's processing times.

📏 Exchanges (Size Issues)

We want those pure cotton outfits to fit perfectly! If you need to exchange an item for a different size in the exact same style and color, please reach out to us. Exchanges are subject to inventory availability.

📦 Damaged or Incorrect Items

We quality-check every single piece before it leaves our facility. However, if you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the defect. We will prioritize sending you a perfect replacement at no extra cost!